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Shipping & Returns
Shipping Policy
Thailand Ready StockAll in-stock items located in Thailand are delivered within 5-7 business days from the date of dispatch. Orders are carefully prepared to ensure quality before shipping.Pre-Order From Australian RoastersPre-order items sourced from selected Australian roasters are typically processed and dispatched within 48–72 business hours. After dispatch from Australia, delivery to Thailand generally takes 14–21 business days, subject to customs clearance and international courier timelines.*Please note that dispatch times may vary depending on the roast schedule of the selected beans. As many coffees are roasted close to shipment to ensure optimal freshness, minor delays may occur. Delivery times may also be extended during peak seasons and public holidays due to courier demand.
Shipping Cost
We are pleased to offer free shipping on all orders within Thailand,with no minimum purchase required. All orders are delivered via SPX Express.
Delayed Delivery
We aim to dispatch and deliver all orders within the estimated timeframe. However, delays may occur due to factors beyond our control, such as courier issues, weather conditions, or high order volume. If your order is delayed, we will notify you as soon as possible and assist in tracking your shipment. While we are not responsible for delays caused by third-party shipping providers, we will do our best to ensure your order reaches you safely.If your order has not arrived within a reasonable time, please contact us at ozroast@gmail.com for assistance.
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