Terms & Conditions
By accessing the OzRoast website, you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please discontinue use of the website immediately.
What conditions apply to the use of this website?
You agree to use the website in good faith and not to use it in any manner that violates the law, public morals, or causes damage to OzRoast or any other person. This includes not attempting to gain unauthorized access to the system, not transmitting viruses, and not engaging in any activity that interferes with the operation of the system. OzRoast reserves the right to suspend or terminate access to the website if any violation of these terms is detected.
How are orders processed?
When you place an order through the website, the order is considered complete once it has been confirmed by OzRoast and full payment has been received. OzRoast reserves the right to refuse or cancel orders in certain circumstances, such as out-of-stock products, incorrect payment information, or suspected fraudulent activity.
What are the conditions regarding pricing and payment?
The prices displayed on the website are current at that time and may be changed without prior notice. Payment must be made through the channels specified on the website, such as credit or debit card. Payment information will be processed directly through our payment service provider, and OzRoast does not store your credit card information within the company’s system.
How is shipping handled?
OzRoast will arrange shipment within the timeframe specified on the website. Delivery times may vary depending on the delivery area and the conditions of the shipping company. Once the products have been handed over to the shipping company, the risk of loss or damage shall be subject to the terms and conditions of that shipping service provider.
Can products be returned or exchanged?
OzRoast is willing to consider returns or exchanges in cases where products are damaged or incorrect according to the order. Customers must notify us within the specified period after receiving the products. Products that have been opened or are not in their original condition may not be eligible for return. Additional details may be provided on the Shipping & Returns page.
What are the responsibilities of account holders?
If you register for an account, you must provide accurate and up-to-date information and are responsible for maintaining the confidentiality of your password. OzRoast will not be responsible for any damage resulting from unauthorized use of your account due to insufficient protection of your login information.
Who owns the intellectual property on the website?
All content on the website, including text, images, logos, graphics, designs, and trademarks, is the property of OzRoast or is used under lawful authorization. Reproduction, modification, distribution, or use of any content for commercial purposes without prior written permission is prohibited.
How does OzRoast limit liability?
The website and all services are provided on an “as is” basis. OzRoast shall not be liable for indirect damages, consequential damages, or loss of profits arising from the use of the website, except as otherwise required by law.
What happens if the terms change?
OzRoast may update or amend these Terms and Conditions from time to time. The latest version will be published on the website and will take effect immediately upon publication.
Which law governs these terms?
These Terms and Conditions are governed by the laws of Thailand. In the event of any dispute, Thai courts shall have jurisdiction.
Privacy Policy
OzRoast values the privacy of all customers and website visitors. This policy explains how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act B.E. 2562 (PDPA). By accessing our website, you acknowledge and accept the practices described in this policy.
What information do we collect?
We collect personal data only as necessary for the operation of our business. Such data may include your full name, delivery address, email address, telephone number, order details, transaction history, and your interests in our products. In addition, when you access our website, the system may automatically collect technical information such as your IP address, device type, browser, pages visited, and the date and time of access for analysis and service improvement purposes.
We collect personal data when you register an account, place an order, contact us, or complete forms on the website. Providing such information is voluntary.
How do we use your personal data?
OzRoast uses your personal data only as necessary to process orders and provide services, such as order confirmation, payment processing, and delivery of products to the address you have provided. Your information may be shared with service providers directly related to our business operations, including website platform providers, payment service providers, and shipping companies. Disclosure of information will be limited strictly to what is necessary for each stage of service. OzRoast will not sell, rent, transfer, exchange, or disclose your personal data to third parties for commercial benefit or for the marketing purposes of other organizations under any circumstances, except where required by law.
We do not use your data for direct marketing unless you voluntarily subscribe to receive communications from us, and you may unsubscribe at any time.
Why do we collect personal data?
We collect data to provide complete and efficient services to you, such as processing orders, product development, statistical analysis, and improving website user experience.
Data collection will be limited to what is necessary and in accordance with lawful purposes under the PDPA.
Does our website use Cookies?
Our website uses Cookies and similar technologies to remember user preferences, analyze browsing behavior, and improve user experience. You may configure your browser to refuse Cookies. However, disabling Cookies may result in certain website functions not operating properly.
How long do we retain your data?
We will retain your personal data only as long as necessary for the purposes stated or as required by law. When no longer necessary, the data will be deleted, destroyed, or anonymized.
How do we protect your data?
OzRoast implements appropriate security measures to protect your personal data, including data encryption, internal access control systems, and measures to prevent unauthorized access, in order to prevent loss, access, alteration, or unlawful disclosure of data. Our website operates through a platform service provider that maintains international security standards, with access control systems and data storage on properly secured infrastructure.
What rights do you have under the PDPA?
Under personal data protection law, you have the right to access, request a copy, correct, delete, restrict the use of, transfer, object to the use of, or withdraw consent regarding your personal data, including the right to lodge a complaint. If you wish to exercise these rights, you may contact us using the details provided below in CONTACT US
What happens if this policy changes?
This Privacy Policy may be updated or amended from time to time to align with improved practices or changes in legal requirements. Changes will take effect immediately upon publication on our website, and we recommend that you review this page periodically to stay informed of the latest version.